Team Member, L1 Specialist

RHB Bank

Kuala Lumpur, Malaysia
Customer inquiry handling
Cross-selling and up-selling
Strong telephone etiquette
The role involves efficiently handling customer inquiries while maintaining a high standard of customer service

Job Summary

  • The role involves efficiently handling customer inquiries while maintaining a high standard of customer service.
  • You will develop a strong understanding of the Bank’s products and services to provide accurate information to customers.
  • The position requires managing difficult customers professionally and ensuring overall customer satisfaction.

Matching Summary

The role involves efficiently handling customer inquiries while maintaining a high standard of customer service.

Skills & Requirements

Must-have

  • Customer inquiry handling
  • Cross-selling and up-selling
  • Strong telephone etiquette

Nice-to-have

  • Pleasant personality
  • Good interpersonal skills
  • Ability to manage stress

Key Requirements

  • Minimum Diploma or Degree holder
  • Experience in customer service
  • Willing to work on rotational shifts

Work Rights

Not specified

Tailored Resume

Cover Letter