Front Desk Supervisor

21c Museum Hotels

Louisville, KY, United States
On-site
Front desk and valet staff supervision
Accurate cash handling procedures
Guest complaint resolution and documentation
The Front Desk Supervisor acts as a liaison between Front Desk, Housekeeping, and Engineering to ensure timely fulfillment of requests

Job Summary

  • The Front Desk Supervisor acts as a liaison between Front Desk, Housekeeping, and Engineering to ensure timely fulfillment of requests.
  • This role involves managing front office and valet staff while ensuring all established hotel policies are followed accurately.
  • Candidates must be able to use tact and understanding when dealing with a variety of customer service problems, including highly emotional situations.

Matching Summary

The Front Desk Supervisor acts as a liaison between Front Desk, Housekeeping, and Engineering to ensure timely fulfillment of requests.

Skills & Requirements

Must-have

  • Front desk and valet staff supervision
  • Accurate cash handling procedures
  • Guest complaint resolution and documentation
  • PBX equipment operation
  • Manual and computerized check-in/out procedures

Nice-to-have

  • Suggestive selling techniques for revenue growth
  • Ability to handle stressful situations with tact
  • Knowledge of art and hospitality integration
  • Strong organizational skills for multiple tasks

Key Requirements

  • Past experience in direct public interaction
  • Fluency in English
  • Knowledge of standard cash handling procedures
  • Experience with computerized cash register systems

Work Rights

Not specified

Tailored Resume

Cover Letter