Senior Customer Support Specialist - Canada (french Speaking)

rippling

Canada, Canada
Remote
Bilingual english and french communication
Customer issue resolution
Product expertise development
Rippling gives businesses one place to run HR, IT, and Finance by integrating workforce systems into a single platform

Job Summary

  • Rippling gives businesses one place to run HR, IT, and Finance by integrating workforce systems into a single platform.
  • The role involves supporting customers, resolving product issues, and contributing to product improvements in a fast-paced environment.
  • Rippling values diversity, inclusion, and offers reasonable accommodations during the hiring process.

Matching Summary

Rippling gives businesses one place to run HR, IT, and Finance by integrating workforce systems into a single platform.

Skills & Requirements

Must-have

  • Bilingual English and French communication
  • Customer issue resolution
  • Product expertise development
  • Use of phone, chat, email, video conferencing
  • Process improvement and automation
  • Time management and prioritization

Nice-to-have

  • Problem-solving with attention to detail
  • Flexibility with changing duties
  • Collaborative team environment
  • Working under time constraints

Key Requirements

  • 3+ years customer/client-facing experience
  • Proficient in English and French (Quebec)
  • Ability to work Monday-Friday US Eastern Time
  • Organizational and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter