It Service Delivery Support Specialist

AECOM Australia PTY LTD

Bogota, Colombia
Not specified; not specified; comprehensive benefi...
On-site
Pc onsite support in colombia offices
Remote support to latam region
Servicenow inventory management
The role ensures customer needs are understood while functioning as a trusted partner to the AECOM business across Colombia and Latin America

Job Summary

  • The role ensures customer needs are understood while functioning as a trusted partner to the AECOM business across Colombia and Latin America.
  • Responsibilities include managing new hire deployments, PC refreshes, asset tracking in ServiceNow, and resolving hardware break-fix issues.
  • AECOM offers comprehensive benefits including medical, dental, vision, retirement savings, and flexible work options to its global team.

Matching Summary

Match Score: 85

The role ensures customer needs are understood while functioning as a trusted partner to the AECOM business across Colombia and Latin America.

Salary

Not specified; Not specified; Comprehensive benefits including medical, dental, vision, life, AD&D, disability, paid time off, and retirement savings plan

Skills & Requirements

Must-have

  • PC onsite support in Colombia offices
  • Remote support to LatAm region
  • ServiceNow inventory management
  • New hire PC demand management
  • Hardware break fix issues resolution
  • Asset retrieval and disposal processes

Nice-to-have

  • Trusted partner mindset with business units
  • Process optimization and improvement identification
  • Documentation of procedures and standards
  • Collaboration with L3 providers
  • Knowledge article creation skills

Key Requirements

  • High School diploma plus 10 years experience or equivalency
  • Fluent English speaking, reading, and writing
  • Must be located in Bogota, Colombia without sponsorship

Work Rights

Must be legally authorized to work in Colombia

Tailored Resume

Cover Letter