Serve as the main contact for Fort Worth PDC dealer and customer inquiries, coordinating special order requests and answering questions related to order status
Job Summary
Serve as the main contact for Fort Worth PDC dealer and customer inquiries, coordinating special order requests and answering questions related to order status.
Partner with various teams to resolve issues, work with logistics providers for shipment tracking, and collaborate with Quality leadership to communicate customer concerns.
Input, research, approve, or deny customer claims and material returns, train customers on these processes, and support National Accounts.
Matching Summary
Serve as the main contact for Fort Worth PDC dealer and customer inquiries, coordinating special order requests and answering questions related to order status.
Skills & Requirements
Must-have
Dealer and customer inquiries
Order status and backorders
Shipment tracking and delivery performance
Customer claims and material returns
Logistics and supply chain processes
Nice-to-have
Customer-focused and results-driven
Work effectively across all levels
Drive meaningful change
Key Requirements
Bachelor’s degree or equivalent experience
Proficiency with basic math and logistics/warehouse systems