Product Management Senior Manager – Home Lending Customer Experience Product

Wells Fargo

Charlotte, NC, US
Base: $139,000 to $239,000 depending on location; ...
Hybrid
7+ years product management experience
3+ years people leadership experience
Customer experience strategy execution
This role involves leading the product vision and roadmap for customer experience capabilities across Home Lending digital and assisted channels

Job Summary

  • This role involves leading the product vision and roadmap for customer experience capabilities across Home Lending digital and assisted channels.
  • The successful candidate will manage and develop a team of product managers while partnering with engineering, design, and operations teams.
  • Wells Fargo offers comprehensive benefits including health insurance, 401(k) plans, paid time off, and tuition reimbursement.

Matching Summary

This role involves leading the product vision and roadmap for customer experience capabilities across Home Lending digital and assisted channels.

Salary

Base: $139,000 to $239,000 depending on location; Bonus/Equity: Incentive opportunities available; Benefits: Health, 401(k), PTO, parental leave, tuition reimbursement

Skills & Requirements

Must-have

  • 7+ years product management experience
  • 3+ years people leadership experience
  • Customer experience strategy execution
  • Cross-functional stakeholder alignment
  • Data-driven outcome prioritization
  • Regulatory compliance partnership

Nice-to-have

  • GenAI and agentic AI familiarity
  • Financial services domain knowledge
  • Agile delivery model expertise
  • Customer journey mapping skills
  • A/B testing and experimentation
  • Strong communication influence

Key Requirements

  • 7+ years product management or strategic planning experience
  • 3+ years management or leadership experience
  • Bachelor's degree preferred
  • Experience delivering customer-facing digital experiences
  • Not eligible for Visa sponsorship

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter