Customer Service Representative

Balboa Veterinary Medical Center

Rancho Cucamonga, CA, United States
$19-$22ph depending on experience; not specified; ...
Professional and friendly phone etiquette
Ability to prioritize and complete tasks
Remain calm in emergency situations
As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression

Job Summary

  • As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.
  • CSR Responsibilities include understanding and communicating scheduled appointments, client education, and lobby triage to ensure an efficient workflow.
  • At AmeriVet, we’re committed to your growth, development, well-being, and success, offering tailored development programs, mentorship, and career pathing.

Matching Summary

As the primary point of contact at our clinic, you will play a crucial role in ensuring every client interaction results in a positive and memorable impression.

Salary

$19-$22/hr depending on experience; Not specified; Not specified

Skills & Requirements

Must-have

  • Professional and friendly phone etiquette
  • Ability to prioritize and complete tasks
  • Remain calm in emergency situations
  • Accepts payments and maintains cash drawer
  • Maintain accurate client and pet records

Nice-to-have

  • Empathize with emotional clients
  • Create a welcoming environment
  • Adapt to multiple situations
  • People-focused approach

Key Requirements

  • HS Diploma or educational equivalent
  • Excellent customer service skills
  • Computer efficiency
  • Very detail-oriented
  • Available to work weekends and holidays
  • Experience with Veterinary Electronic Medical Records
  • One year of customer service experience
  • Knowledge of veterinary medical terminology

Work Rights

Not specified

Tailored Resume

Cover Letter