Technical Support Engineer - Adaptive Planning

Workday

Warsaw, Poland
Base: zł167,200 pln - zł250,800 pln; bonus/equity:...
Fully remote
5+ years technical support experience
2+ years enterprise cloud software support
Linux sql dbms programming knowledge
The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base

Job Summary

  • The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.
  • Candidates must have a foundational understanding of programming and experience supporting enterprise-grade web applications in a fast-paced environment.
  • Workday offers a culture rooted in integrity, empathy, and shared enthusiasm where employees are trusted to take risks and grow their skills.

Matching Summary

The role involves partnering with Product Development teams to deliver creative workarounds and long-term solutions for a global customer base.

Salary

Base: zł167,200 PLN - zł250,800 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work options

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • 2+ years enterprise cloud software support
  • Linux SQL DBMS programming knowledge
  • XML JSON data format troubleshooting
  • Web Services API full stack troubleshooting

Nice-to-have

  • Finance or financial planning software knowledge
  • JavaScript development skills
  • ELK log aggregation tool usage
  • Empathetic customer service approach
  • Proactive team collaboration style

Key Requirements

  • 5+ years in Technical Support related role
  • 2+ years as support engineer with enterprise cloud software
  • Experience managing highly escalated cases across multiple accounts
  • Relocation to Warsaw office required or willingness to relocate

Work Rights

Not specified

Tailored Resume

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