Senior Manager, Customer Transformation, Service Designer, Ixd, Belfast Or Derry, Londonderry

Ernst & Young Global Ltd

Belfast, Northern Ireland, United Kingdom
**
Extensive experience in service design
Proficiency in figma and miro tools
Proven client delivery experience
** Ernst & Young (EY) is seeking a Senior Manager, Customer Transformation, Service Designer to join their Business Consulting – Customer Transformation Team in Belfast or Derry, Londonderry. The role requires a skilled professional to lead service design initiatives, manage teams, and develop human-centered digital products and solutions that enhance customer experiences. **

Job Summary

  • The role involves leading a team of service designers to create transformative services and products that solve complex client challenges.
  • Candidates will be responsible for translating client insights into strategies and designing seamless customer experiences across digital touchpoints.
  • EY Studio+ aims to help clients transform their customer-facing functions through developing comprehensive customer strategies and optimized operating models.

Matching Summary

Match Score: 75

** Ernst & Young (EY) is seeking a Senior Manager, Customer Transformation, Service Designer to join their Business Consulting – Customer Transformation Team in Belfast or Derry, Londonderry. The role requires a skilled professional to lead service design initiatives, manage teams, and develop human-centered digital products and solutions that enhance customer experiences. **

Skills & Requirements

Must-have

  • Extensive experience in Service Design
  • Proficiency in Figma and Miro tools
  • Proven client delivery experience
  • Strong research and analytics skills
  • Expertise in human-centred design methods

Nice-to-have

  • Passion for innovation and creativity
  • Experience with Agile methodologies
  • Ability to foster co-design culture
  • Strong storytelling communication skills
  • Growth mindset and stakeholder engagement

Key Requirements

  • Degree in Design, Business, Computer Science, UX Design, or related field
  • Senior Manager level experience leading cross-functional teams
  • Manager level experience in agile delivery environments

Work Rights

Not specified

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