Director Regional Success Architecture (agentforce)
Salesforce UK
Bangalore, India
Not specified; not specified; not specified
15+ years in consulting or professional services
8+ years at management level
Manage teams of 15+ individual contributors
This role leads a world-class team of Success Architects in India to drive the highest sustainable level of customer satisfaction with Agentforce across all segments
Job Summary
This role leads a world-class team of Success Architects in India to drive the highest sustainable level of customer satisfaction with Agentforce across all segments.
The successful candidate will define exceptional customer success services by managing key metrics like CSAT, productivity, and outcome achievement while acting as an escalation point for high-severity issues.
Join Salesforce's #1 AI CRM to champion workforce transformation in the agentic era, partnering with global stakeholders to deliver world-class customer experiences.
Matching Summary
This role leads a world-class team of Success Architects in India to drive the highest sustainable level of customer satisfaction with Agentforce across all segments.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
15+ years in consulting or professional services
8+ years at management level
Manage teams of 15+ individual contributors
Cloud/SaaS software environment experience
Drive operational excellence and strategic outcomes
Nice-to-have
Experience with Agentforce or CRM platforms
AMER market experience preferred
Passion for technology and innovation
Strong analytical skills for data-driven decisions
Ability to influence global teams and cultures
Key Requirements
BA/BS Degree in technical or business field
Based in Bangalore or Hyderabad, India
Willingness to travel globally
Proven ability to work in matrixed global organization