You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn
Job Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Engage directly with local regulator (IVASS) to manage ombudsman complaints through resolution.
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you.
Matching Summary
You will be responsible for managing the dispute resolution processes in Italy, as well as drawing insights from the cases to identify lessons learnt and to make sure we continue to listen, act and learn.
Skills & Requirements
Must-have
Dispute resolution experience
Insurance industry experience
Italian and English communication
Regulatory compliance
Root cause analysis
Nice-to-have
Process improvement identification
Customer relationship building
Cross-functional collaboration
Data analysis for insights
Key Requirements
Strong dispute resolution experience
Understanding of insurance products
Working understanding of Italian complaint handling regulations