The hotel provides 4-star service and first-rate amenities including a business centre, massage, and outdoor pool to ensure a comfortable stay for guests
Job Summary
The hotel provides 4-star service and first-rate amenities including a business centre, massage, and outdoor pool to ensure a comfortable stay for guests.
The Guest Relation Officer is responsible for assisting guests throughout their stay, handling guest feedback, maximizing room revenue, and ensuring compliance with safety and security policies.
The role includes supervision of front office areas, maintaining guest privacy, and supporting special projects as requested by management.
Matching Summary
The hotel provides 4-star service and first-rate amenities including a business centre, massage, and outdoor pool to ensure a comfortable stay for guests.
Skills & Requirements
Must-have
Guest check-in and checkout
Handling guest feedback
Front office operations
Cashiering duties
Room revenue up-selling
Computer knowledge with POS or PMS
Safety and security compliance
Nice-to-have
Knowledge of Opera system
Leadership quality
Interpersonal skills
Teamwork and collaboration
Presentable and well groomed
Key Requirements
Minimum 2 years hotel Front Office experience
Fluent in English (read, write, speak)
Computer literacy with Windows and internet applications