Concierge - Aman Tokyo

Aman

Tokyo, Japan
Fluency in english and japanese
Guest information confidentiality
Upselling transportation and excursions
The Concierge is responsible for ensuring the highest level of guest satisfaction in accordance with hotel policies and procedures

Job Summary

  • The Concierge is responsible for ensuring the highest level of guest satisfaction in accordance with hotel policies and procedures.
  • The role involves driving customer delight, updating guest profiles, upselling services, and maintaining strong relationships with guests and industry partners.
  • Aman Group offers competitive benefits including international career opportunities, complimentary nights, discounts, meals during shifts, and qualification acquisition support.

Matching Summary

The Concierge is responsible for ensuring the highest level of guest satisfaction in accordance with hotel policies and procedures.

Skills & Requirements

Must-have

  • Fluency in English and Japanese
  • Guest information confidentiality
  • Upselling transportation and excursions
  • Microsoft Office proficiency
  • Customer delight and retention
  • Knowledge of concierge operational systems

Nice-to-have

  • Strong relationship with suppliers and contractors
  • Well-connected to city restaurants and amusement facilities
  • Ability to handle sensitive guest information
  • Communication and interpersonal skills
  • Celebrate guest occasions
  • Cross-selling to hotel outlets

Key Requirements

  • Minimum 2 years hospitality experience
  • Fluency in English and Japanese
  • High proficiency in Microsoft Office
  • Ability to maintain confidentiality
  • Professional email correspondence knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter