Customer Success Manager - Core (sales & Service) Clouds - Missionforce

Salesforce

Washington, District of Columbia, United States
Base: $123,100 - $186,300 annually; location adjus...
Hybrid
3+ years customer success or saas experience
Sales cloud and service cloud platform expertise
Experience with national security sector clients
This role serves as a trusted advisor to mission-critical government organizations within the National Security sector, ensuring high-value customers achieve significant ROI

Job Summary

  • This role serves as a trusted advisor to mission-critical government organizations within the National Security sector, ensuring high-value customers achieve significant ROI.
  • The Customer Success Manager will drive adoption of Sales and Service Cloud features while leveraging AI agents to automate routine tasks and monitor customer health.
  • Candidates must be eligible to work in the Washington D.C. metro area with a hybrid schedule requiring a minimum of three days in-office per week.

Matching Summary

This role serves as a trusted advisor to mission-critical government organizations within the National Security sector, ensuring high-value customers achieve significant ROI.

Salary

Base: $123,100 - $186,300 annually; Location Adjustment: $147,400 - $202,600 in DC metro area; Bonus/Equity/Benefits: Not specified in detail

Skills & Requirements

Must-have

  • 3+ years Customer Success or SaaS experience
  • Sales Cloud and Service Cloud platform expertise
  • Experience with National Security sector clients
  • Strong consulting and C-level stakeholder management
  • Proficiency in AI agents and prompt engineering basics

Nice-to-have

  • Prior DoD or Intelligence Community consulting experience
  • Salesforce Consultant certifications
  • Einstein for Sales and Service knowledge
  • Agentblazer training and certification
  • Passion for workforce transformation and AI innovation

Key Requirements

  • 3-4 years supporting Sales Cloud and Service Cloud
  • Eligible to work in Washington D.C. metro area (DC, MD, VA)
  • Understanding of government procurement and compliance frameworks
  • Ability to translate technical concepts into business terms

Work Rights

Must be eligible to work in the Washington D.C. metro area

Tailored Resume

Cover Letter