Senior Officer, Medical Service

AIA Australia

Hong Kong, Hong Kong
Assess and settle group health insurance claims
Process group health insurance claims documents
Handle internal & external customer inquiries
We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make

Job Summary

  • We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make.
  • Assess and settle group health insurance claims arising from policies in force and make recommendations on policies and guidelines.
  • Collaborate with operation teammates to ensure requests or enquiries being addressed in professional way and assist in system enhancement.

Matching Summary

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make.

Skills & Requirements

Must-have

  • Assess and settle group health insurance claims
  • Process group health insurance claims documents
  • Handle internal & external customer inquiries
  • Investigate suspicious or fraudulent claims
  • Good command of English and Chinese

Nice-to-have

  • Empowering people to find their 'better'
  • Support healthier, longer, better lives
  • Customer-oriented and flexible
  • Work under pressure in fast-paced environment

Key Requirements

  • Minimum 5 years relevant experience
  • Diploma holder or above
  • Professional qualification in FLMI, FLHC advantageous
  • Familiar with medical claims operation

Work Rights

Not specified

Tailored Resume

Cover Letter