You’ll be working within Merchant Solutions, as part of Business Banking (BB), supporting customers to operate and grow their business through innovative payment solutions
Job Summary
You’ll be working within Merchant Solutions, as part of Business Banking (BB), supporting customers to operate and grow their business through innovative payment solutions.
As a specialist, you’ll be the friendly voice our business customers hear when they contact us, becoming an eCommerce specialist who understands their unique needs.
We offer a rotating roster between 7am to 7pm Monday to Sunday, a supportive training program, and the flexibility to work from home, or from any of our offices around Australia.
Matching Summary
You’ll be working within Merchant Solutions, as part of Business Banking (BB), supporting customers to operate and grow their business through innovative payment solutions.
Skills & Requirements
Must-have
eCommerce product knowledge
technical troubleshooting expertise
payment gateway knowledge
API technical understanding
world-class customer support
Nice-to-have
flexibility for evening/weekend work
passion for finding solutions
ability to pick up new technologies quickly
collaboration and excellent customer service
Key Requirements
12 Month fixed term opportunity
Prior technical troubleshooting expertise
Experience with card issuer, financial institution, fintech or enterprise software/SaaS platform
Experience with high volume inquiries across multiple channels