Product Expert - Legal Service Delivery

Haleon

Bangalore, India
Servicenow lsdsd experience
Legal shared services operations
Digital service catalogue management
The role is accountable for the end-to-end design, governance, and continuous improvement of Legal service delivery through digital platforms

Job Summary

  • The role is accountable for the end-to-end design, governance, and continuous improvement of Legal service delivery through digital platforms.
  • Haleon is a purpose-driven world-class consumer company putting everyday health in the hands of millions with brands like Sensodyne and Panadol.
  • The position requires partnering with Legal Ops to standardise service offerings and ensure experiences are decoupled from Legal systems of record.

Matching Summary

The role is accountable for the end-to-end design, governance, and continuous improvement of Legal service delivery through digital platforms.

Skills & Requirements

Must-have

  • ServiceNow LSDSD experience
  • Legal shared services operations
  • Digital service catalogue management
  • Backlog management and iteration planning
  • Data-driven service performance analysis

Nice-to-have

  • Strong stakeholder engagement skills
  • User-centred mindset
  • Ability to simplify complex service landscapes
  • Experience with automation and AI-enabled improvements

Key Requirements

  • Product management experience on service or workflow platforms
  • Experience defining and managing digital service catalogues
  • Basic qualifications in legal technology trends

Work Rights

Not specified

Tailored Resume

Cover Letter