The role requires leading the full lifecycle of Qualtrics Engage projects from presales through closure while ensuring alignment with client CX/EX objectives
Job Summary
The role requires leading the full lifecycle of Qualtrics Engage projects from presales through closure while ensuring alignment with client CX/EX objectives.
Candidates must act as the primary liaison between clients and internal stakeholders, managing expectations, communication, and governance structures.
Responsibilities include rigorous budget ownership, proactive risk mitigation, and driving quality assurance through design sign-offs and UAT.
Matching Summary
The role requires leading the full lifecycle of Qualtrics Engage projects from presales through closure while ensuring alignment with client CX/EX objectives.
Skills & Requirements
Must-have
Lead end-to-end Qualtrics Engage project delivery
Manage project budgets, timelines, and scope
Serve as Single Point of Contact for clients
Drive risk, action, issue, decision, and dependency management
Oversee survey build, validation, and launch plans
Nice-to-have
Proactive collaboration with technical experts
Strong ethical and socially responsible conduct
Experience in change management processes
Ability to arbitrate cross-workstream issues
Key Requirements
Qualtrics certifications (preferred)
Experience in program or project management
Background in Customer Experience (CX) or Employee Experience (EX)