The Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts, acting as a strategic partner and a bridge between internal teams and external stakeholders
Job Summary
The Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts, acting as a strategic partner and a bridge between internal teams and external stakeholders.
This role is responsible for managing FIS’ largest Capital Markets client across their product portfolios, ensuring client satisfaction, solution adoption, and overall value realization.
At FIS, you can learn, grow and make an impact in your career with a flexible and creative work environment, diverse and collaborative atmosphere, and professional and personal development resources.
Matching Summary
The Client Success Manager serves as the primary client-facing lead for FIS most strategic accounts, acting as a strategic partner and a bridge between internal teams and external stakeholders.
Skills & Requirements
Must-have
Investment management lifecycle knowledge
Financial technology industry expertise
Client relationship management
Strategic account planning
Cross-functional team collaboration
Nice-to-have
Data-driven insights
Proactive risk identification
Diverse and collaborative atmosphere
Professional development resources
Key Requirements
Investment management lifecycle experience
Expertise in electronic trading, risk, securities finance, derivatives, private equity, portfolio accounting, data management, or reconciliation
Client Success, Client Service/Support, or Account Management experience
Financial technology industry and product knowledge
Strong analytical skills with Tableau or similar software
Strong communication and presentation skills
Leadership and collaboration with cross-functional teams