It Service Delivery Technician Ii

Sensus Xylem Inc

Morrisville, NC, US
**
2+ years it service desk experience
Windows endpoint and m365 support
Servicenow ticketing system proficiency
** Xylem is seeking an IT Service Delivery Technician II to provide technical support for end-users in their Morrisville, NC office. The role involves managing hardware and software issues, device management, and access control, with a focus on customer service and technical proficiency. **

Job Summary

  • The role provides technical support to internal end users across hardware, software, and enterprise IT services within a Fortune 500 water solutions company.
  • Responsibilities include managing incidents via ServiceNow, deploying devices with Microsoft Intune, and handling identity access through Azure AD.
  • The position requires onsite presence 5 days per week in Morrisville, NC, and offers opportunities to contribute to sustainable water technology innovations.

Matching Summary

Match Score: 75

** Xylem is seeking an IT Service Delivery Technician II to provide technical support for end-users in their Morrisville, NC office. The role involves managing hardware and software issues, device management, and access control, with a focus on customer service and technical proficiency. **

Skills & Requirements

Must-have

  • 2+ years IT Service Desk experience
  • Windows endpoint and M365 support
  • ServiceNow ticketing system proficiency

Nice-to-have

  • Microsoft Intune modern endpoint management
  • Azure AD identity and access management
  • Customer-focused and technically curious mindset

Key Requirements

  • 2+ years of IT Service Desk experience
  • Hands-on Windows endpoints and M365 support
  • Experience with ServiceNow ticketing systems
  • No sponsorship provided for this position

Work Rights

Not specified

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