Manager, Technical Support Engineering – Workday Platform

Workday Inc

**
6+ years technical support experience
2+ years leading technical teams
Expertise in sql and python scripting
** Workday Inc. is seeking a Manager for their Technical Support Engineering team focused on the Workday Analytics Platform. This fully remote role involves leading a global team to ensure world-class customer support, requiring a blend of technical expertise and people management. **

Job Summary

  • This role involves leading a high-performing global team to deliver world-class support for Workday's analytics platform.
  • The company is a Fortune 500 enterprise focused on AI-driven people management solutions with a culture rooted in integrity and empathy.
  • Candidates must possess deep technical expertise in query optimization, system diagnostics, and the ability to translate findings into scalable processes.

Matching Summary

Match Score: 75

** Workday Inc. is seeking a Manager for their Technical Support Engineering team focused on the Workday Analytics Platform. This fully remote role involves leading a global team to ensure world-class customer support, requiring a blend of technical expertise and people management. **

Skills & Requirements

Must-have

  • 6+ years technical support experience
  • 2+ years leading technical teams
  • Expertise in SQL and Python scripting
  • Deep knowledge of Workday Analytics tools
  • Experience with distributed systems debugging
  • Strong log analysis and troubleshooting skills

Nice-to-have

  • Bachelor's degree in Computer Science or related field
  • Advanced degree preferred
  • Familiarity with BI reporting platforms
  • Experience with Jupyter Notebooks
  • Knowledge of financial data structures
  • Curious minds and courageous collaborators

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years in technical support or analytics
  • 2+ years of leadership experience
  • Proven ability to manage global technical teams

Work Rights

Not specified

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