Customer Service Specialist

Colliers Paragon LLC

British Columbia, Canada
$39,130 to $45,000; not specified; not specified p...
Fully remote
Process inbound service requests
Create and dispatch work orders
Track work orders to completion
The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator

Job Summary

  • The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator.
  • Working in a team environment, the Customer Service Specialist ensures that each request is documented, assigned, and tracked to completion.
  • Colliers is recognized as a top employer on a number of prestigious lists, including Best Workplaces in Canada, Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among others.

Matching Summary

The primary purpose of the Customer Service Specialist is to process inbound service requests received by telephone, email, or through our online tenant portal, create work orders in our computerised maintenance management system (Yardi Facility Manager/Angus Anywhere), and dispatch them to the appropriate Colliers Building Operator.

Salary

$39,130 to $45,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Process inbound service requests
  • Create and dispatch work orders
  • Track work orders to completion
  • Receive inbound calls and emails
  • Handle urgent work orders
  • Start work at 5:00 AM Monday-Friday

Nice-to-have

  • Excellent customer service approach
  • Ability to take initiative
  • Work well under pressure
  • Active listening skills
  • Effectively and efficiently multitask
  • Independent, self-starter, team player

Key Requirements

  • Post-secondary education preferred
  • 1-2 years related work experience
  • Data entry experience desirable
  • Experience with Microsoft Office preferred
  • Basic knowledge of real estate desirable
  • Authorized to work in Canada

Work Rights

Authorized to work in Canada

Tailored Resume

Cover Letter