Associate Order Management Coordinator – Spare Parts

Rolls-Royce

Brownstown, US
Base: $68,904 - $111,969 annually; bonus: discreti...
Support order to cash process
Respond to customer inquiries
Track complaints and issues
This role supports assigned customer accounts through the complete Order to Cash process by providing responsive parts order assistance

Job Summary

  • This role supports assigned customer accounts through the complete Order to Cash process by providing responsive parts order assistance.
  • Employees will collaborate with various departments to resolve issues regarding availability, credit, pricing, and quality while tracking complaints.
  • Rolls-Royce offers a comprehensive Total Rewards package including health insurance, a 401(k) match, and paid time off.

Matching Summary

This role supports assigned customer accounts through the complete Order to Cash process by providing responsive parts order assistance.

Salary

Base: $68,904 - $111,969 Annually; Bonus: Discretionary bonus plan available; Benefits: Health, dental, vision, 401(k) match, PTO

Skills & Requirements

Must-have

  • Support Order to Cash process
  • Respond to customer inquiries
  • Track complaints and issues
  • Review open order reports
  • Collaborate with departments

Nice-to-have

  • Spanish or Portuguese language skills
  • Knowledge of SAP ERP system
  • Strong analytical problem-solving
  • Can-do attitude and drive
  • Experience with logistics processes

Key Requirements

  • US work authorization without sponsorship
  • Bachelor's degree in Business
  • 4 years experience in customer support or supply chain
  • Willingness for occasional travel under 10%

Work Rights

Must be authorized to work for any employer in the U.S. without sponsorship

Tailored Resume

Cover Letter