Miss: It Customer Support Analyst (contingency Hire)

KBR, Inc.

Baghdad, Iraq
Install, troubleshoot, and maintain it systems
Support u.s. department of state mission
Provide help desk support to staff
As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq

Job Summary

  • As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq.
  • Support and maintain the Embassy network in accordance with the PWS/SOW, provide help desk support to staff and subcontractors, and coordinate with the KBR corporate IT Helpdesk.
  • KBR offers a selection of competitive lifestyle benefits which could include medical, dental, life insurance, AD&D, R&R, an Employee Support Program and more.

Matching Summary

As an IT Customer Support Analyst, you will plan, install, troubleshoot, and perform maintenance on communications and Information Technology (IT) systems in support of the U.S. Department of State mission in Iraq.

Skills & Requirements

Must-have

  • Install, troubleshoot, and maintain IT systems
  • Support U.S. Department of State mission
  • Provide help desk support to staff
  • Maintain local user accounts
  • Troubleshoot network infrastructure
  • Perform computer imaging and deployment
  • Assist users with hardware and software
  • Diagnose and repair hardware components
  • Build office networks
  • Troubleshoot and maintain network equipment
  • Collect, analyze, and summarize data
  • Work in a fast-paced environment
  • English fluency and expert communication skills
  • Valid Driver’s License
  • Valid passport with 12 months validity

Nice-to-have

  • Cross-cultural sensitivity
  • International perspective
  • Experience in an austere OCONUS environment

Key Requirements

  • 2-year Technical School program in IT, Computer Science, or related field
  • 2 years of experience as a LAN Systems administrator
  • 2 years of experience debugging software and hardware
  • Advanced training in Microsoft Office Professional software
  • Ability to complete 5-day government WOW training
  • U.S. Citizen
  • Pass U.S. Government background investigation
  • Obtain and maintain a Secret Security clearance

Work Rights

Must be a U.S. Citizen

Tailored Resume

Cover Letter