Manage day-to-day team operations, including resource planning and work allocation, to ensure agreed service levels are consistently met
Job Summary
Manage day-to-day team operations, including resource planning and work allocation, to ensure agreed service levels are consistently met.
Track and monitor service delivery performance across all channels resolving issues as they arise.
Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
Matching Summary
Manage day-to-day team operations, including resource planning and work allocation, to ensure agreed service levels are consistently met.
Skills & Requirements
Must-have
Day-to-day team operations management
Resource planning and work allocation
Service level agreement (SLA) adherence
KPI tracking and performance monitoring
Stakeholder relationship management
Operational planning and initiative support
Nice-to-have
Service-led culture
Proactive stakeholder engagement
Continuous service enhancement
Strong team culture alignment
Client and delivery-focused environment
Key Requirements
Prior financial services industry experience
Proven track record of leading multi-disciplinary teams
Experience leading fast-paced Client Service Centre