Customer Care Support Specialist (100%) F/d

CHUBB FIRE & SECURITY

Plan-les-Ouates, Switzerland
Customer care centre operations
Order processing and invoicing
Customer database management
Your missions will include registering, processing, coordinating, and invoicing customer orders and maintenance contracts from A to Z, ensuring deadlines and service quality are met

Job Summary

  • Your missions will include registering, processing, coordinating, and invoicing customer orders and maintenance contracts from A to Z, ensuring deadlines and service quality are met.
  • You will organize shipment tracking, update customer files, and intervene in case of order anomalies, collaborating with various departments to optimize order management and communication.
  • We offer professional onboarding, administrative support from qualified colleagues, and a stimulating, evolving work environment with opportunities for professional and personal development.

Matching Summary

Your missions will include registering, processing, coordinating, and invoicing customer orders and maintenance contracts from A to Z, ensuring deadlines and service quality are met.

Skills & Requirements

Must-have

  • Customer Care Centre operations
  • Order processing and invoicing
  • Customer database management
  • MS Office proficiency
  • French native or C2 level

Nice-to-have

  • Proactive and problem-solving
  • Positive and enthusiastic attitude
  • Team collaboration
  • Adaptability and flexibility

Key Requirements

  • CFC commerce or equivalent
  • Customer service experience
  • Order management experience
  • Database management experience
  • ERP/CRM system experience
  • Professional German (B2 minimum)

Work Rights

Not specified

Tailored Resume

Cover Letter