After Hours Optimiser

nbn

**
After hours coordination
Technician and work order management
Real-time jeopardy management
** The After Hours Optimiser position at nbn involves overseeing field operations during non-business hours to ensure customer needs and technician safety are met. Candidates should possess experience in planning or scheduling within operational environments, ideally in telecommunications, and are expected to work a rotating roster. **

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected.

Matching Summary

Match Score: 75

** The After Hours Optimiser position at nbn involves overseeing field operations during non-business hours to ensure customer needs and technician safety are met. Candidates should possess experience in planning or scheduling within operational environments, ideally in telecommunications, and are expected to work a rotating roster. **

Skills & Requirements

Must-have

  • After hours coordination
  • Technician and work order management
  • Real-time jeopardy management
  • Stakeholder communication
  • Field technician safety support
  • Operational planning and scheduling

Nice-to-have

  • Composed and attentive
  • Collaborative approach
  • Managing competing priorities
  • Data interpretation for decisions
  • Warm and clear communication
  • Creating structure in dynamic situations

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Telecommunications or similar field experience
  • Working knowledge of nbn network
  • Understanding of service activation and assurance processes
  • Full working rights in Australia

Work Rights

Full working rights required

Tailored Resume

Cover Letter