Associate Technical Support Engineer

Aspen Technology, Inc.

Mexico City, Mexico
On-site
Troubleshoot chemical engineering problems
Communicate with customers via multiple channels
Own customer issue escalation
Aspen Technology, Inc. is seeking an Associate Technical Support Engineer in Mexico City. This entry-level position focuses on troubleshooting and resolving chemical engineering-related issues for customers while providing training and support for AspenTech's software solutions

Job Summary

  • Troubleshoot and resolve chemical engineering related industry problems reported by the customer base using AspenTech’s proprietary software.
  • Deliver high-quality foundation-level training classes, which are based on principles of chemical engineering and industrial processes, to AspenTech’s customer base.
  • Aspen Technology, Inc. offers a thorough training program to develop our technology leaders of tomorrow.

Matching Summary

Match Score: 85

Aspen Technology, Inc. is seeking an Associate Technical Support Engineer in Mexico City. This entry-level position focuses on troubleshooting and resolving chemical engineering-related issues for customers while providing training and support for AspenTech's software solutions.

Skills & Requirements

Must-have

  • Troubleshoot chemical engineering problems
  • Communicate with customers via multiple channels
  • Own customer issue escalation
  • Author technical white papers
  • Deliver foundation-level training
  • Participate in beta testing
  • Conduct pre-sales product demos

Nice-to-have

  • Innovative thinker
  • High initiative
  • Customer first mindset
  • Manage multiple responsibilities

Key Requirements

  • Bachelor's degree in Chemical Engineering
  • 0-2 years of relevant experience
  • Strong understanding of Chemical Engineering principles
  • Knowledge of chemical and manufacturing business processes
  • Ability to travel less than 25%

Work Rights

Not specified

Tailored Resume

Cover Letter