Account Manager – Tbtc Melbourne East (nunawading)
Telstra
Nunawading, Victoria, Australia
End-to-end sales expertise
Phone-based engagement
Manage small business customer portfolio
As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts
Job Summary
As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts.
Your ability to listen and to deeply understand our customers, combined with your exceptional organisational skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals.
We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work.
Matching Summary
As an Account Manager you support the development of deep customer relationships, managing and growing your own defined portfolio of accounts.
Skills & Requirements
Must-have
end-to-end sales expertise
phone-based engagement
manage small business customer portfolio
record all data into CRM
4-business hour phone response
24-hour email response
Nice-to-have
Mandarin language proficiency
strategic influence
human connection
prioritises wellbeing and choice
Key Requirements
Proven expertise in end-to-end sales
Confidence and experience in phone-based engagement
Strong capability in managing a small business customer portfolio
Exceptional relationship-building skills
Demonstrated stakeholder management skills
Strong commercial acumen
Outstanding verbal and written communication skills