Customer Relationship Manager

Lithia Motors

Novi, Michigan, USA
Not specified
Cr process management
Customer follow-up calls
Call listening and coaching
Lithia Motors is seeking a Customer Relationship Manager for its Porsche Novi dealership in Michigan. The ideal candidate should possess strong customer service skills, effective time management, and the ability to train and improve team performance

Job Summary

  • Lead CR process management at assigned stores by observing, installing, and training approved processes.
  • Call sales customers to follow up on their experience and satisfaction with their vehicle.
  • Listen to incoming calls and coach team members on improving their customer communication skills.

Matching Summary

Match Score: 75

Lithia Motors is seeking a Customer Relationship Manager for its Porsche Novi dealership in Michigan. The ideal candidate should possess strong customer service skills, effective time management, and the ability to train and improve team performance.

Skills & Requirements

Must-have

  • CR process management
  • customer follow-up calls
  • call listening and coaching
  • Employee Satisfaction Survey administration
  • drafting response letters
  • Performance Dashboard knowledge

Nice-to-have

  • drive to perform
  • excel and improve constantly
  • positive team environment

Key Requirements

  • Excellent time management skills
  • Available on Saturday

Work Rights

Not specified

Tailored Resume

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