Customer Support Coach

Cloudbeds

Portugal
On-site
1+ years hospitality experience
Native or fluent english and spanish
Excellent communication skills
The role involves resolving inquiries via phone, email, and chat while fostering strong customer relationships to drive loyalty

Job Summary

  • The role involves resolving inquiries via phone, email, and chat while fostering strong customer relationships to drive loyalty.
  • Candidates must have at least one year of experience in hospitality roles such as Front Desk, Night Auditor, or General Manager.
  • The company offers a fully remote environment with benefits including monthly wellness Fridays and full paid parental leave.

Matching Summary

The role involves resolving inquiries via phone, email, and chat while fostering strong customer relationships to drive loyalty.

Skills & Requirements

Must-have

  • 1+ years hospitality experience
  • Native or fluent English and Spanish
  • Excellent communication skills
  • Problem-solving and emotional intelligence
  • Compatible graduation course or 2+ years experience

Nice-to-have

  • Previous customer service experience
  • Portuguese language proficiency
  • Remote work setup with excellent internet
  • Learning agility and positive attitude

Key Requirements

  • 1+ years hospitality experience
  • Fluent in English and Spanish
  • Graduation course or 2+ years proven experience

Work Rights

Not specified

Tailored Resume

Cover Letter