It Service Desk Agent Ii

ScottsMiracle-Gro

First-line technical support via phone email chat
Troubleshoot hardware and software issues
Incident management in servicenow platform
The role plays a crucial part in providing frontline technical support to end-users while ensuring minimal disruption to business operations

Job Summary

  • The role plays a crucial part in providing frontline technical support to end-users while ensuring minimal disruption to business operations.
  • Candidates will be responsible for logging, prioritizing, and tracking incidents using the ServiceNow platform to ensure timely resolution.
  • The position involves creating and maintaining knowledge articles to empower users and facilitate self-service troubleshooting.

Matching Summary

The role plays a crucial part in providing frontline technical support to end-users while ensuring minimal disruption to business operations.

Skills & Requirements

Must-have

  • First-line technical support via phone email chat
  • Troubleshoot hardware and software issues
  • Incident management in ServiceNow platform
  • Document troubleshooting procedures in knowledge articles

Nice-to-have

  • Effective collaboration skills with team members
  • Advanced English verbal and written communication
  • Focus on user satisfaction and service delivery

Key Requirements

  • High School diploma or GED required
  • 2-4 years experience in IT Service Desk role
  • Proficiency in ServiceNow or similar platforms
  • CompTIA A+ or Security+ certification desired

Work Rights

Not specified

Tailored Resume

Cover Letter