Hvac Customer Service Representative

JOHNSON CONTROLS

Irving, United States
Base: $30-39ph; bonus/equity: performance-based in...
Onsite
Customer satisfaction
Renewal process management
Psa performance assessment
Johnson Controls is seeking a Customer Service Representative with strong interpersonal skills to manage customer relationships and service agreements. The role is focused on customer satisfaction, financial performance, and requires at least five years of experience in service operations

Job Summary

  • Serve as a role model for safety, integrity, and customer satisfaction.
  • Collaborate with Service Managers, Customer Resource Coordinators and Owner Direct Sales Support customer dispute resolution and action plans for at‑risk accounts.
  • Build and maintain long‑term customer relationships through on‑site visits, calls, and preferred communication methods.

Matching Summary

Match Score: 75

Johnson Controls is seeking a Customer Service Representative with strong interpersonal skills to manage customer relationships and service agreements. The role is focused on customer satisfaction, financial performance, and requires at least five years of experience in service operations.

Salary

Base: $30-39/hour; Bonus/Equity: performance-based incentives; Benefits: medical, dental, vision, 401K Day One

Skills & Requirements

Must-have

  • customer satisfaction
  • renewal process management
  • PSA performance assessment
  • customer relationship management
  • Microsoft Word and Excel proficiency

Nice-to-have

  • collaborative team environment
  • professional development focus
  • strategic initiative support
  • customer dispute resolution

Key Requirements

  • 5+ years service operations or scheduling experience
  • High school diploma or equivalent
  • Ability to travel locally up to 20%

Work Rights

Not specified

Tailored Resume

Cover Letter