Level 2 Customer Support Specialist

TransPerfect Translations International Inc

Starting at: 55k; bonus/equity: not specified; ben...
Second-level technical support experience
Troubleshooting customer-reported issues
Strong written and verbal communication skills
This role provides second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria through the trouble-ticketing system, email, and phone

Job Summary

  • This role provides second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria through the trouble-ticketing system, email, and phone.
  • The company offers a comprehensive benefits package including medical, dental, vision insurance, 401k matching, and unique perks like birthday off.
  • Employees are encouraged to have a continuous dialogue with management about growth opportunities within a culture that welcomes new ventures.

Matching Summary

This role provides second-level technical support for GlobalLink Vasont Inspire and GlobalLink Astoria through the trouble-ticketing system, email, and phone.

Salary

Starting at: 55k; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, 401k matching, child-care membership, birthday off

Skills & Requirements

Must-have

  • Second-level technical support experience
  • Troubleshooting customer-reported issues
  • Strong written and verbal communication skills
  • Proficiency in Microsoft Office tools
  • Ability to work independently and in teams

Nice-to-have

  • Interest in XML technologies
  • Experience with content management systems
  • Web conferencing tool proficiency
  • Fast-paced environment adaptability

Key Requirements

  • Professional English communication skills
  • Problem-solving capabilities
  • Organizational and prioritization skills

Work Rights

Not specified

Tailored Resume

Cover Letter