Service Desk Analyst (Application Support Analyst)

ARISTON SERVICES PTE. LTD.

Singapore
**
Primary point of contact for internal and external users
Minimizing rework and meeting service levels
Backup resource during contingency situations
** Ariston Services Pte. Ltd. is seeking a Service Desk Analyst (Application Support Analyst) in Singapore to act as the primary contact for user inquiries and issues. The role focuses on ensuring client satisfaction, managing service levels, and performing administrative tasks related to data analysis and reporting. **

Job Summary

  • The role serves as the primary point of contact for inquiries and issues raised by both internal and external users.
  • The analyst ensures client satisfaction by minimizing rework and consistently meeting deliverable requirements and service level targets.
  • Responsibilities include participating in periodic reviews of ticket updates from L2 Support and preparing ad-hoc reports to optimize results.

Matching Summary

Match Score: 75

** Ariston Services Pte. Ltd. is seeking a Service Desk Analyst (Application Support Analyst) in Singapore to act as the primary contact for user inquiries and issues. The role focuses on ensuring client satisfaction, managing service levels, and performing administrative tasks related to data analysis and reporting. **

Skills & Requirements

Must-have

  • Primary point of contact for internal and external users
  • Minimizing rework and meeting service levels
  • Backup resource during contingency situations
  • Reviewing ticket updates from L2 Support
  • Ensuring timely resolution in compliance with SLA deadlines
  • Preparing ad-hoc reports by analyzing data

Nice-to-have

  • Developing actionable insights to improve processes
  • Optimizing results through data interpretation
  • Maintaining client and stakeholder satisfaction

Work Rights

Not specified

Tailored Resume

Cover Letter