Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty
Job Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
This role drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete, while also performing Manager on Duty responsibilities.
Key responsibilities include championing the GET culture, managing the Pro area, ensuring on-shelf availability, validating orders, resolving customer concerns, and driving associate morale.
Matching Summary
Pro Experience Managers are responsible for overseeing store standards, customer service, department readiness, and operational processes to increase sales and loyalty.
Skills & Requirements
Must-have
Customer service leadership
Pro customer experience
Inventory execution
Order quality validation
Safety procedures adherence
Opening and closing operations
Nice-to-have
Talent acquisition input
Associate coaching and development
Employee relations champion
Voice of the Associate initiatives
Merchandising strategy review
Key Requirements
1 year of relevant work experience
Management of people experience
Retail operations experience
Must be 18 years of age or older
Legally permitted to work in the United States
Flexible schedule including nights, weekends, and overtime