The Customer Success Manager acts as a liaison between Professional Services, Production Services, and the customer to ensure maximum value from Workday products
Job Summary
The Customer Success Manager acts as a liaison between Professional Services, Production Services, and the customer to ensure maximum value from Workday products.
Responsibilities include developing success plans, prioritizing resolution of customer concerns, and supervising the adoption of solution features.
Workday is a Fortune 500 company offering a culture rooted in integrity, empathy, and shared enthusiasm for curious minds and courageous collaborators.
Matching Summary
The Customer Success Manager acts as a liaison between Professional Services, Production Services, and the customer to ensure maximum value from Workday products.
Skills & Requirements
Must-have
3-5+ years customer facing services role
Corporate Financial accounting experience
Issue resolution and escalation management
Nice-to-have
Project management experience with Workday HCM
Strong executive level relationship building
Adoption planning experience preferred
Key Requirements
Bachelor degree or equivalent work experience
London based only
Functional domain expertise with Financial software