Ingeniera/o De Soporte Técnico - Cdmx

Unisys

Mexico City, Mexico
On-site technical support
Advanced equipment maintenance
Proactive problem resolution
Provides complete on-site technical support for an assigned group of clients, taking full responsibility for all activities performed

Job Summary

  • Provides complete on-site technical support for an assigned group of clients, taking full responsibility for all activities performed.
  • Executes advanced maintenance of equipment and systems, including medium-complexity installations, and diagnoses and resolves technical problems proactively.
  • Documents activities, incidents, and relevant metrics to improve service delivery and monitors technical and process issues, proposing recommendations for improvement.

Matching Summary

Provides complete on-site technical support for an assigned group of clients, taking full responsibility for all activities performed.

Skills & Requirements

Must-have

  • On-site technical support
  • Advanced equipment maintenance
  • Proactive problem resolution
  • ITSM tools
  • Image loading and configuration

Nice-to-have

  • Collaborative team player
  • Service quality improvement
  • Friendly and patient user interaction
  • Organized and punctual

Key Requirements

  • 2-3 years of on-site technical support experience
  • Experience with videoconferencing rooms
  • Experience with equipment imaging
  • Availability for on-call duties

Work Rights

Not specified

Tailored Resume

Cover Letter