Customer Service - Senior Personal Banker

NatWest Group

Wakefield, United Kingdom
Base: £26,350 pro rata; bonus/equity: not specifie...
Proactive customer support
Digital channel promotion
Complex financial needs
You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection

Job Summary

  • You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.
  • With an emphasis on the delivery of our popular and insightful Financial Health check, you’ll make sure they're fully informed when it comes to the products and services we offer.
  • You’ll join us on a competitive salary starting of £26,350 pro rata for the hours you work.

Matching Summary

You’ll proactively support customers, helping them realise the full benefits of our service through our digital channels, as well as helping them with more complex financial needs such as home buying and protection.

Salary

Base: £26,350 pro rata; Bonus/Equity: Not specified; Benefits: Natwest Group Benefits, 36 days holiday pro rata, retirement fund contribution

Skills & Requirements

Must-have

  • proactive customer support
  • digital channel promotion
  • complex financial needs
  • Financial Health checks
  • customer account review
  • relationship building

Nice-to-have

  • passion for excellent service
  • career development driven
  • trusted advisor
  • improving customer standards
  • stress out of banking

Key Requirements

  • Professional Bankers Certificate
  • experience in customer service
  • ability to work under pressure
  • coach the branch team
  • build rapport and trust
  • excellent communication skills
  • planning and organisational skills

Work Rights

Not specified

Tailored Resume

Cover Letter