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PwC
Gurugram, India
Contact center transformation
Ai-led contact center solutions
Presales and solution design
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities
Job Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
We are seeking an experienced Manager with strong expertise in Contact Center Transformation to drive presales engagements, solution design, and customer conversations.
Design AI-led contact center transformation solutions covering chatbots, voicebots, real-time agent assist, speech analytics, and reporting.
Matching Summary
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities.
Skills & Requirements
Must-have
Contact Center Transformation
AI-led contact center solutions
Presales and solution design
Client stakeholder management
Contact Center Operations & KPIs
Nice-to-have
Business Value Optimization
Continuous Process Improvement
Agile Methodology
Business Transformation
Key Requirements
8-10 years of experience
Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or related fields
Experience with leading platforms like Kore.ai, Uniphore, Amazon Connect, Google CCAI, NICE