Executive, Contact Centre

Prudential Corporation Asia Ltd

Kuala Lumpur, Malaysia
On-site
Deliver world class customer service
Polite, professional and accurate response
Manage customer expectations
The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation

Job Summary

  • The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation.
  • Deliver world class customer service via telephone, providing a polite, professional and accurate response.
  • Successful candidates will be provided with comprehensive training in Malaysia and/or Singapore.

Matching Summary

The incumbent is responsible to provide an efficient and a high quality telephone servicing facility to customers (agents and policyholders) by meeting and exceeding their expectation.

Skills & Requirements

Must-have

  • Deliver world class customer service
  • Polite, professional and accurate response
  • Manage customer expectations
  • Liaise with appropriate departments

Nice-to-have

  • Continuous review of processes
  • Identify and resolve service gaps
  • Contribute to organization learning

Key Requirements

  • Diploma or Degree in any field
  • 1 year of call center/customer service experience
  • Good command of spoken and written English

Work Rights

Not specified

Tailored Resume

Cover Letter