Butler

Melco Resorts & Entertainment

Macau, China
On-site
24/7 point of contact for vips
Attend to guest needs and wants
Ensure memorable stay experience
Melco Resorts & Entertainment is seeking a Butler in Macau to provide exceptional service to VIP guests, ensuring a memorable experience through personalized attention and support. The role requires strong communication skills, familiarity with hotel operations, and the ability to work flexible shifts

Job Summary

  • The Butler is responsible to attend to the needs and wants of Butler services’ VIPs to ensure that they have a memorable stay experience.
  • The Butler will be the 24/7 point of contact for Butler services’ VIPs.
  • Ensure the provision of professional and timely customer service to our guests, ensuring familiarity within all areas of hotel rooms – VIP’ reservations and allocation, restaurant bookings, show ticketing, guest services, business centre services, handling of in-room dining food ordering and dispatch requests to all Butlers pertaining to guest’s requirement.

Matching Summary

Match Score: 85

Melco Resorts & Entertainment is seeking a Butler in Macau to provide exceptional service to VIP guests, ensuring a memorable experience through personalized attention and support. The role requires strong communication skills, familiarity with hotel operations, and the ability to work flexible shifts.

Skills & Requirements

Must-have

  • 24/7 point of contact for VIPs
  • attend to guest needs and wants
  • ensure memorable stay experience
  • professional and timely customer service
  • maintain working order of equipment

Nice-to-have

  • build loyal, friendly, and satisfied guests
  • take ownership and responsibility
  • deliver service excellence as a team

Key Requirements

  • 1 year working experience as a Butler or on Executive Floors
  • Knowledge of Front Desk, F&B and Housekeeping operations
  • High school diploma or Hotel related courses
  • Ability to read and communicate in Cantonese / Mandarin / English
  • Ability to work on flexible shift including overnight shift, weekends, and holidays

Work Rights

Not specified

Tailored Resume

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