It Support Team Leader - Emea & Apac

Genetec

Paris, France
On-site
5+ years it support experience
2+ years leadership role
Active directory knowledge
The IT Support Team Lead is responsible for delivering best-in-class services to employees across EMEA and APAC offices

Job Summary

  • The IT Support Team Lead is responsible for delivering best-in-class services to employees across EMEA and APAC offices.
  • This role requires leading, coaching, and developing the IT support team while managing HR-related matters in partnership with HR.
  • The position involves owning and continuously improving team processes using Kanban methodologies to maximize efficiency and service quality.

Matching Summary

The IT Support Team Lead is responsible for delivering best-in-class services to employees across EMEA and APAC offices.

Skills & Requirements

Must-have

  • 5+ years IT support experience
  • 2+ years leadership role
  • Active Directory knowledge
  • Kanban methodology management
  • English and French proficiency

Nice-to-have

  • Passwordless Authentication experience
  • Microsoft Modern Workplace solutions
  • Highly engaged team development
  • Cross-functional project collaboration
  • Fast-paced environment adaptation

Key Requirements

  • Diploma in Computer Systems or related discipline
  • Working proficiency in English and French
  • 5+ years experience in IT Support role
  • 2+ years in a leadership role
  • Working knowledge of Active Directory

Work Rights

Not specified

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