Drury Hotels is seeking a Guest Service Supervisor in Sharonville, OH, to lead the front desk operations and ensure exceptional customer service. The position requires strong leadership skills and a commitment to maintaining high service standards, along with offering a range of attractive employee benefits
Job Summary
Assists management team with supervising the front desk / guest service positions of the hotel.
Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner.
Quarterly bonuses up to $3200/year, flexible scheduling, paid time off, hotel discounts, and free room nights are offered.
Matching Summary
Match Score: 85
Drury Hotels is seeking a Guest Service Supervisor in Sharonville, OH, to lead the front desk operations and ensure exceptional customer service. The position requires strong leadership skills and a commitment to maintaining high service standards, along with offering a range of attractive employee benefits.
Salary
Quarterly bonuses up to $3200/year
Skills & Requirements
Must-have
Superior customer service standards
Positive leadership characteristics
Handle money and make change
Monitor hotel facilities and work habits
Nice-to-have
Inspire team members to exceed expectations
Contribute to a positive work environment
Award-winning company culture
Key Requirements
Ability to give and take written and oral direction
Communicate clearly in English
Thorough knowledge of Drury Hotels’ policies
Ability to train, motivate and inspire team members
Thorough knowledge of marketing and sales programs