Engineer / Senior Engineer - Service

Kone Corporation

Not specified
Customer satisfaction through quality service
Equipment safety and performance accountability
Sales lead volume and processing
Kone Corporation is seeking an Engineer/Senior Engineer for their Service team, focusing on customer satisfaction, service operations, and management of maintenance technicians. The ideal candidate will possess strong communication skills and a commitment to quality service delivery

Job Summary

  • The role is accountable for ensuring customer satisfaction through high-quality service delivery and precise communication.
  • Responsibilities include managing field operations costs, optimizing maintenance schedules, and resolving critical equipment callouts.
  • KONE fosters an innovative culture focused on employee engagement, sustainability, and ethical business practices.

Matching Summary

Match Score: 85

Kone Corporation is seeking an Engineer/Senior Engineer for their Service team, focusing on customer satisfaction, service operations, and management of maintenance technicians. The ideal candidate will possess strong communication skills and a commitment to quality service delivery.

Skills & Requirements

Must-have

  • Customer satisfaction through quality service
  • Equipment safety and performance accountability
  • Sales lead volume and processing
  • Field operations cost control
  • Technician performance management
  • Maintenance scheduling and routing
  • Callout resolution and safety issues

Nice-to-have

  • Innovative and collaborative working culture
  • Employee engagement and idea sharing
  • Sustainability in daily practice
  • Ethical business practices
  • Career development opportunities

Key Requirements

  • Experience in service operations management
  • Leadership of maintenance technicians
  • Knowledge of local regulations and safety standards
  • Ability to manage third-party inspections
  • Skills in sales lead processing

Work Rights

Not specified

Tailored Resume

Cover Letter