Director Of Support Engineering - Americas

Ashby

Remote
Remote
Support engineering strategy
Technical issue resolution
Product supportability
Ashby is seeking a Director of Support Engineering for a remote position, responsible for leading the support engineering function and collaborating closely with engineering teams to enhance customer support capabilities. The ideal candidate will possess strong technical knowledge, strategic problem-solving skills, and a customer-centric approach to influence product improvements and supportability strategies

Job Summary

  • Lead the strategic evolution of Ashby’s Support Engineering function, operating at the intersection of Support, Engineering, and Product.
  • Partner closely with Engineering leadership to improve how technical issues are surfaced, investigated, and resolved, and advocate for supportability as a core product design consideration.
  • Benefits include competitive compensation, a 10-year exercise window for stock options, unlimited PTO with four weeks recommended, twelve weeks of fully paid family leave, and generous equipment and education budgets.

Matching Summary

Match Score: 85

Ashby is seeking a Director of Support Engineering for a remote position, responsible for leading the support engineering function and collaborating closely with engineering teams to enhance customer support capabilities. The ideal candidate will possess strong technical knowledge, strategic problem-solving skills, and a customer-centric approach to influence product improvements and supportability strategies.

Skills & Requirements

Must-have

  • Support Engineering strategy
  • technical issue resolution
  • product supportability
  • cross-functional partnerships
  • systems-level impact
  • technical enablement tooling

Nice-to-have

  • solving systemic problems
  • influencing engineering priorities
  • customer-centric culture
  • principled thinking
  • thoughtful communication

Key Requirements

  • Experience collaborating deeply with engineering teams
  • Track record of partnering with Engineering teams
  • Strong technical background in software engineering or similar
  • Comfort discussing architecture, debugging, APIs, integrations

Work Rights

Not specified

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