Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with their long-term strategic goals

Job Summary

  • This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with their long-term strategic goals.
  • The Customer Success Manager acts as a central hub connecting sales, professional services, support, and product management teams to ensure operational excellence and value delivery.
  • Workday offers a culture rooted in integrity and empathy, providing the trust and tools necessary for employees to take risks and grow their careers in an AI-driven environment.

Matching Summary

This role serves as a key partner to drive business transformation for enterprise customers by aligning product roadmaps with their long-term strategic goals.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management with Workday HCM Payroll or Financials
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • Complex software or SaaS environment experience

Nice-to-have

  • Functional domain expertise in Workday Financials
  • Experience with State & Local Government customers
  • Adaptive Planning implementation experience
  • High-level presentation and webinar hosting skills
  • Global team collaboration experience

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be based in Tokyo or Osaka office
  • Minimum 5 years consulting or account management experience
  • Minimum 1 year project management experience with Workday products

Work Rights

Not specified

Tailored Resume

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