HP is seeking a Remote Support Engineer for their Indigo division in Tlaquepaque, Mexico, to provide technical support and solutions to both internal and external customers. The ideal candidate will possess strong analytical skills, be customer-centric, and have a solid technical background, particularly in computing and peripheral devices
Job Summary
The Indigo Remote Support Engineer provides best in class remote engineering support to both external and internal customers by diagnosing and resolving highly complex technical malfunctions.
The role requires collaboration across different departments to deliver end-to-end professional solutions and includes providing standby after-hours support based on a rotation schedule.
HP is an equal opportunity employer committed to providing a discrimination-free workplace and maintaining confidentiality of voluntary personal information disclosures.
Matching Summary
Match Score: 85
HP is seeking a Remote Support Engineer for their Indigo division in Tlaquepaque, Mexico, to provide technical support and solutions to both internal and external customers. The ideal candidate will possess strong analytical skills, be customer-centric, and have a solid technical background, particularly in computing and peripheral devices.
Skills & Requirements
Must-have
remote troubleshooting skills
technical solution implementation
customer service orientation
24x7 standby support rotation
software and hardware knowledge
customer documentation production
Nice-to-have
consulting skills including questioning and listening
ability to work under high pressure
collaboration and team player mindset
integration across departments
digital fluency
learning agility
Key Requirements
Minimum three years customer service experience
High School Diploma or College Degree in technical field preferred
Ability to perform remote technical support independently