Indigo Remote Technical Expert

HP

Tlaquepaque, Mexico
On-site
Remote technical support expertise
Hp indigo press hardware and software
Advanced troubleshooting skills
HP is seeking a Remote Technical Expert for its Indigo division, based in Tlaquepaque, Mexico. The role involves resolving complex technical issues related to hardware and software while collaborating with various teams to provide innovative solutions and support to customers

Job Summary

  • This role is responsible for effectively resolving moderate to complex technical issues encompassing HP Indigo press hardware and software across internal and external businesses and end users as well as engaging as a trusted consultant for planning innovative solutions.
  • The role leads representative activities, collaborates to prevent or mitigate issues, architects and integrates solutions, and contributes to cross-functional projects while mentoring lower-level employees.
  • It supports initiatives aimed at amplifying business opportunities through innovative technologies, positioning the organization at the forefront of industry evolution.

Matching Summary

Match Score: 85

HP is seeking a Remote Technical Expert for its Indigo division, based in Tlaquepaque, Mexico. The role involves resolving complex technical issues related to hardware and software while collaborating with various teams to provide innovative solutions and support to customers.

Skills & Requirements

Must-have

  • Remote technical support expertise
  • HP Indigo press hardware and software
  • Advanced troubleshooting skills
  • Solution architecture and integration
  • Cross-functional collaboration
  • Proficient in Excel and PowerPoint
  • Customer relationship management

Nice-to-have

  • Effective communication
  • Learning agility
  • Digital fluency
  • Customer centricity
  • Mentoring and coaching skills
  • Participation in industry events

Key Requirements

  • Four-year or Graduate Degree or equivalent experience
  • 7-10 years work experience in remote or telephone support
  • Preferred ITIL certifications
  • Experience with AWS, Linux, Java, Python, SQL
  • Experience with SaaS and TCP/IP
  • Ability to work full time in Mexico

Work Rights

Not specified

Tailored Resume

Cover Letter