Job Summary

• The Quality Lead for the Service Desk is responsible for ensuring consistent delivery of high-quality support services to end users.
• This role involves monitoring and evaluating service desk performance, implementing quality assurance processes, identifying training needs, and driving continuous improvement initiatives.
• HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Matching Summary

Skills & Requirements

Key Requirements

• 3+ years of experience in service desk
• Proven track record in quality assurance
• Bachelor’s degree in IT or Business
• ITIL Foundation certification

Work Rights